Five Minutes of your Time Can Help Shape the Future of Queensland's Healthcare
At North Lakes Day Hospital, we are committed to delivering a world-class standard of care to our local community. As a guest at our hospital, your feedback is invaluable in helping us understand if the healthcare and service we have provided has met your expectations. Learn more about how you can provide feedback as a patient or visitor at our facility below.
Patient Survey
Within the first week after your discharge, you’ll receive an email invitation to complete a short 5-minute survey. To help us deliver better healthcare models to our North Lakes community, please click this email link and complete the questionnaire.
Rest assured, your responses are completely anonymous unless you choose to be contacted for follow-up.
Survey FAQ
We Value Your Feedback
North Lakes Day Hospital values feedback from visitors to our hospital. Whilst we take great pride in receiving positive feedback, it is equally important we know if visitors feel their experience at our facility could be improved.
There are several ways visitors can provide feedback:
- Advise a staff member during your visit. Our staff are friendly, approachable and will take the time to listen and document your feedback.
- Email or phone our hospital on 07 3833 6755| admin@northlakesdayhospital.com.au
- Submit the feedback form below
Feedback Form
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Complaints
If for any reason you are not satisfied with the way your feedback or complaint is handled, you are welcome to contact the:
Office of the Health Ombudsman
Phone: 133 646
Email: complaints@oho.qld.gov.au
Address: PO Box 13281 George Street, Brisbane, QLD, 4003
Website: www.oho.qld.gov.au
