North Lakes Day Hospital's Commitment to Patient Safety and Quality
North Lakes Day Hospital is committed to providing the highest quality healthcare, with a core focus on each patient’s experience. Providing the safest possible care whilst achieving the desired patient outcomes is reflected in our:
- Day-to-day operations
- Corporate and clinical governance
- Support systems in place for our clinicians, nurses and broader workforce
- Workplace culture and values
Montserrat Day Hospitals is the National healthcare provider we are owned and operated by. We utilise Montserrat’s robust Quality Management System (QMS) and clinical governance framework to manage the care and services we provide.
The Montserrat Day Hospital QMS is designed to monitor care outcomes, patient satisfaction and safety initiatives, manage and mitigate risks, and identify training requirements for our staff across the National Safety and Quality Health Service Standards. This system is supported by continual investment in state-of-the-art medical equipment and a highly skilled team of clinicians, nurses and support staff. All Montserrat hospitals perform various audits for compliance as per our accreditation and licensing requirements.
We report on a variety of quality scorecard indicators including:
- Patients’ experience and feedback
- Hand hygiene compliance rates
- Surgical site infections
- Fall rates
- Medication safety
- Unplanned returns to theatre
At all times we uphold the National Safety and Quality Health Service Standards (NSQHS) – the national benchmark that all hospitals Australia-wide must meet to maintain their licensing and accreditation status.
Learn more about our approach to the National Standards below and how we implement Montserrat’s QMS and clinical governance framework to deliver quality healthcare locally.
North Lakes Approach to the Eight National Safety & Quality Health Service Standards
North Lakes Day Hospital's Patient Safety & Quality Management System (QMS) Quarterly Report: January to March 2022
As part of the Montserrat Day Hospital group, North Lakes monitors and reports on a number of quality measures including patient satisfaction surveys and the patient experience, infection prevention and control including hand hygiene compliance rates, patient incidents, medication safety and return to theatre percentiles. The policies, processes, and procedures associated with these areas are embedded in all hospital operations and workflow. Quality management focuses on continuous quality improvement as measured by consumer and patient satisfaction. Our quality structure is unique: it is integrated and further strengthened by our quality-trained nurses and medical staff.
North Lakes Day Hospital Clinical Indicators
- Patients Experience- Feedback
- Infection Prevention
- Monitoring incidents
- Medication safety
- Return to theatres monitoring