Feedback

Feedback

North Lakes Day Hospital welcomes any feedback you have as we see this as an opportunity to further improve our services. We are committed to ensuring our patients’ voices are heard, and by examining patients’ feedback it gives direct insight into the quality of our healthcare and how satisfied our patients are. This aids in maintaining and improving the standard of care received at our day hospital.

Every patient is provided with the opportunity to complete a Patient Satisfaction Survey whilst they are in recovery. All feedback is reviewed with results being collated and made available to the public in our Quarterly Report on Consumer Satisfaction and Experience.

Quarterly Report on Consumer Satisfaction and Experience

The last quarter (October to December 2021) reports a very high level of satisfaction amongst our patients. 99% of everyone who received care at our facility during this period, and provided feedback, spoke positively about their experience.

We attended to 1056 patients from October to December 2021 with one complaint received during this time. In the unlikely event negative feedback is received, this is closely reviewed with appropriate and timely follow-up by our Management Committee.

If you have a concern about the services or care you have received, please do not hesitate to contact bookingsbrisbanenorth@montserrat.com.au

Consumer Satisfaction (Oct - Dec 2021)

Consumer Satisfaction 99%

Consumer experience (Oct - Dec 2021)
[TOTAL PATIENTS - 1056]